BALLY CASINO – WEBSITE TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before using Bally Casino and registering as a Member. If you have any questions relating to this Website or the Terms and Conditions, please check our FAQs, or contact our 24/7 Customer Support team. By using this Website, you indicate your acceptance of the Terms and Conditions set out below.

You should also read our Privacy Policy.

These Terms and Conditions were last updated on 12th October 2025 and supersede any previous version.

KEY TERMS

You should read these Terms and Conditions in their entirety before registering. We would like to draw your attention specifically to the following:

Malfunctions: From time to time, technical malfunctions or human errors may occur which affect a Game or the Website. Any wager affected by a malfunction will be void, and any winnings attributed to you as a result will not be payable to you, as set out in section 5.

Our Liability to You: Our responsibility to you for certain types of losses is limited or excluded. We are not responsible for failures of data transmission systems, losses caused by events beyond our control, or for losses that are not a reasonably foreseeable consequence of our breach, as set out in section 17.

Membership Requirements: To register and use the Website you must be: (a) 18 years of age or older; (b) located in Great Britain; and (c) register in your own name and for your sole benefit. We are required by law to verify your identity.

Duplicate Accounts: You may only hold a single account with us. If we suspect you hold more than one account, we have the right to close all your accounts and void all winnings from duplicate accounts.

Serious Breach: If we find that you have seriously breached these Terms and Conditions, we may take action against you, including closing your account and withholding your balance and winnings.

Withholding Payment: We may withhold payments of your balance and winnings in certain circumstances, including where required by law or as a result of a serious breach of these terms.

Responsible Gaming: We are committed to responsible gaming. If we have concerns about your level of gambling, we may suspend or close your account, impose limits, or exclude you from promotions. We strongly recommend using the tools available and registering with GAMSTOP, the National Self-Exclusion Scheme, if you need support.

1. INTRODUCTION

This Website is operated by Gamesys Operations Limited (“us”, “we”, “our”), a limited company registered in Gibraltar with company number 103854. We are licensed and regulated in Great Britain by the Gambling Commission under account number 38905.

These Terms and Conditions form a legally binding agreement between you and us and apply when you use the Website. We may change these Terms from time to time to reflect changes in law, regulation, or our business practices. We will notify you of any material changes. Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions.

2. DEFINITIONS

Complaint: Any complaint about any Game or our services.
Event Beyond Our Control: An event beyond our reasonable control which prevents us from providing the Website or our services.
Gambling Law: The laws of Great Britain, including but not limited to the Gambling Act 2005 and UK anti-money laundering regulations.
Game: Any online casino game, including slots, table games, and live dealer games played for real money or for demonstration purposes on the Website.
Intellectual Property Rights: All intellectual property rights, including copyright, patents, trademarks, and design rights.
Malfunction: A technical malfunction or human error that affects a Game or the Website.
Member: A user of the Website who successfully registers and holds an account.
Regulator: The UK Gambling Commission (UKGC).
Rewards: Promotional rewards such as bonus money and free spins.
Wager: Money wagered or otherwise used to participate in or play a Game.
Website: The website located at www.ballycasino.co.uk and any related mobile apps.

3. OPERATING AND REGULATORY INFORMATION

This Website is operated in compliance with the Gambling Act 2005 and the regulations of the UK Gambling Commission. We are committed to providing a fair and transparent gaming experience.

4. OPENING YOUR ACCOUNT

4.1 Membership Requirements: To register as a Member and play our Games, you must:

• Be 18 years of age or older.
• Reside in Great Britain.
• Register in your own name, for your sole benefit.
• Have a valid payment method registered in your name.
• Fully and accurately complete the registration form.
• Comply with these Terms and Conditions at all times.

4.2 Age and Identity Verification:

• In line with UK law, we are required to verify the age and identity of all Members before you can deposit, play or withdraw. We use independent agencies to verify the details you provide.
• If we cannot satisfactorily verify your identity, we may ask you for identification documents (e.g., a driver’s licence, passport, or utility bill). We may suspend your account and withhold funds until verification is complete.
• If you are found to be under 18 years of age, your account will be closed, your deposits refunded, and any winnings will be void.

4.3 Anti-Money Laundering:

• As part of our compliance with UK anti-money laundering regulations, we may ask for additional documentation to verify your identity, address, and source of funds.
• It is unlawful to deposit funds obtained from criminal, illegal, or fraudulent activities into your account. We are required to monitor for and report suspicious transactions to the relevant UK authorities.

4.4 Duplicate Accounts:

• Each Member may only have one account. If we find you have opened or are associated with more than one account (“Duplicate Accounts”), we reserve the right to close all such accounts, void all winnings from those accounts, and recover any funds paid out.

5. ACCOUNT PAYMENTS, WITHDRAWALS AND MALFUNCTIONS

Transaction Charges: We do not charge fees for deposits or withdrawals. However, your financial institution may levy its own fees. All transactions are in Pounds Sterling (GBP).

Limits: All deposits and withdrawals are subject to minimum and maximum limits, which can be found in our FAQs.

Fraudulent Transactions: You must not make any chargebacks or reverse any payments. If we detect fraudulent activity, we may suspend or close your account, reverse withdrawals, and recover any winnings paid.

Withholding Payment: We may withhold payment of your balance and/or winnings where required by law, for identity verification purposes, or if you have seriously breached these Terms.

Protection of Customer Funds: We are required by our licence to inform you about what happens to funds which we hold on account for you. We hold all Member funds separate from our corporate funds in a segregated bank account. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency.

Malfunctions: A Malfunction voids all affected Wagers and play. Any winnings awarded to you that you would not have otherwise received but for a Malfunction (“Erroneous Winnings”) will be void. If you withdraw any Erroneous Winnings, you must repay them to us.

6. MANAGING YOUR ACCOUNT AND SECURITY

Up-to-Date Details: It is your responsibility to keep your personal details current.
Password Security: You must keep your username and password confidential. You are responsible for all transactions made through your account where your security details have been entered correctly.

7. CLOSING ACCOUNTS

Account Closure: We may close your account at any time. Except in cases of a serious breach, we will provide reasonable notice and refund your withdrawable balance.
How to Close Your Account: You can close your account at any time by contacting our Customer Support team.
Dormant Accounts: If your account has no transactions for 30 months, we may close it and remit any balance to you using your last known payment details.

8. MEMBER CONDUCT

You must not use the Website for any unlawful purpose, in an unfair manner (e.g., cheating, collusion, exploiting loopholes), or in any way that breaches these Terms. This includes the use of “bots” or any other software to manipulate Games. Breaching this section may result in the closure of your account and the voiding of any winnings.

9. CHAT FACILITY

Our chat facility is for social communication. You must not use it to post abusive, offensive, or defamatory content, or to advertise or promote other services. We monitor all chat and may suspend your chat privileges or close your account if you breach our Chat Rules.

10. RESPONSIBLE GAMING

Our Commitment: We are committed to Responsible Gaming and provide tools to help you stay in control.
Deposit Limits: You can set daily, weekly, or monthly deposit limits in your account settings.
Take a Break (Cool-Off): You can take a short break from 24 hours up to six weeks. During this time, your account will be suspended.
Self-Exclusion: If you need a longer break, you can self-exclude for a minimum of 6 months. During this period, your account will be closed, and we will take all reasonable steps to prevent you from opening new accounts.
GAMSTOP – The National Self-Exclusion Scheme: We strongly encourage you to register with GAMSTOP if you wish to self-exclude from all licensed UK online gambling services. GAMSTOP is a free service. You can register at www.gamstop.co.uk.

11. REWARDS

We may offer Rewards like bonuses and free spins. These are subject to specific promotional terms and our general Reward Rules. We may withdraw or amend any Reward scheme at our discretion.

12. ACCEPTANCE AND VALIDATION OF WAGERING

A Wager is only placed when you receive on-screen confirmation. All confirmed Wagers are final. We may cancel or terminate any Game at our discretion. If a Game is cancelled, any unresolved Wager will be voided and the stake credited back to your account.

13. PAYMENT OF WINNINGS

Winnings are automatically credited to your account balance. We may review any win and void it if there is evidence of fraud, cheating, or a Malfunction. You agree that our server records shall be the final authority in determining the outcome of any Game.

14. COMPETITIONS AND PROMOTIONS

From time to time, we may offer competitions and promotions, which will be subject to specific terms. Failure to comply with the terms will render your entry void.

15. REGULATION OF RESULTS

You accept that our random number generator (RNG) software, which is independently tested and certified, will determine the outcome of the Games. Our server records are the final authority in determining the results.

16. DISCONNECTIONS

If you are disconnected from the internet during a Game, the Game will be recorded on the servers, and any Wager will stand. The outcome will be reflected in your account status upon your return. A Malfunction voids all play.

17. LIMITS ON LIABILITY

Nothing in these Terms excludes our liability for death or personal injury resulting from our negligence, or for fraud. However, we are not responsible for losses caused by events beyond our control or for losses that were not a reasonably foreseeable consequence of our breach. Our total liability to you is limited to the greater of: (a) the value of a specific Wager related to the liability; (b) any amount misplaced from your account; or (c) £1,000.

18. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

All content and software on the Website (“Website Material”) is our exclusive property or is used under license. You are granted a non-exclusive licence to use the software solely for the purpose of playing our Games. Any other use is strictly prohibited.

19. MISCELLANEOUS

Jurisdiction: Any disputes arising from these Terms and Conditions shall be subject to the laws of England and Wales and the exclusive jurisdiction of their courts.
No Waiver: If we do not take action against you for a breach, we are still entitled to use our rights and remedies in any other situation where you breach these Terms.
Transfer of Rights: We may transfer our rights and obligations under these Terms to another legal entity. You may not transfer your rights or obligations.

REWARD RULES

Please note: These Reward Rules were updated on 12th October 2025.

1. Reward Types
From time to time, at our own discretion, we may offer promotional rewards on the Website. These may include, but are not limited to:

• Bonuses: Non-withdrawable ‘bonus money’ credited to your account, which may be subject to certain wagering requirements before it and its associated winnings can be withdrawn as cash.
• Free Spins: A set number of free spins for use on specified online slot games. Winnings from Free Spins may be paid as either cash or a bonus, which will be specified in the promotion’s terms.
• Refer a Friend Reward: A cash or bonus reward for successfully referring a new, qualifying Member to the Website.

2. Conditions of Rewards
Rewards are subject to specific rules which will be made available to you at the time of the offer. By accepting any Reward, you agree to be bound by these Reward Rules and any specific promotional terms. You must also comply with the Website Terms and Conditions at all times. Failure to do so may render any Reward and related winnings void.

3. Expiry of Rewards
Unless specified otherwise in the promotional rules, all rewards must be claimed within 7 days of being offered. Once claimed, any bonus funds or free spins will expire if not used in full within 30 days. Expired rewards cannot be reinstated.

4. Wagering with Bonuses

4.1. Wagering Requirements:
Where stated, bonus money must be wagered a certain number of times before it is converted to your cash balance. For example, if you receive a £10 bonus with a 20x wagering requirement, you must place wagers totalling £200 (£10 x 20) before the bonus and any winnings from it become withdrawable. Your progress towards meeting these requirements can be viewed in the ‘My Account’ section.

4.2. Wagering Order:
When you have an active bonus, the funds you wager will be deducted from your total balance in the following order:

1. First, from your withdrawable Cash Balance.
2. Then, from your Bonus Balance.

4.3. Wagering Contributions:
Wagers on different game types contribute differently towards meeting wagering requirements. Unless stated otherwise, the contributions are as follows:

Game Type	Contribution
Online Slots	100%
Bingo	100%
Roulette, Baccarat, Keno	5%
Blackjack, Video Poker, Live Casino Games	0%

Example: A £10 wager on a slot will contribute the full £10 towards the requirement. A £10 wager on Roulette will contribute £0.50.

4.4. Withdrawal:
You cannot withdraw your bonus balance or any winnings derived from it until the wagering requirements have been met. You can withdraw your cash balance at any time, but doing so before meeting the wagering requirements will result in the forfeiture of your entire bonus balance.

BALLY CASINO – FIRST DEPOSIT OFFER RULES

Correct as of: 12th October 2025.

If you are a new member, you are eligible to receive 50 Free Spins on the online slot game Wolf Treasure™ when you successfully complete the following criteria (the “Qualifying Requirements”):
a. Register as a member of this Website, accepting our Website Terms and Conditions;
b. Opt in to this promotion by selecting the offer before making your first deposit;
c. Make a first deposit of at least £10 on any game(s) on the Website.

You have 30 days from the date of your first deposit to complete the remaining Qualifying Requirements and play your Free Spins before they expire.

This offer is strictly for new members and is available only once per person. If you do not opt in before making your first deposit, you will not be able to claim this offer retrospectively.

Each Free Spin has a value of £0.25 per spin.

All winnings from your Free Spins are paid into your cash balance and have no wagering requirements. There is no cash alternative to the Free Spins.

We aim to credit the Free Spins to your account instantly upon completion of the Qualifying Requirements, but please allow up to 72 hours in case of any technical issues.

Your deposit balance and any cash winnings can be withdrawn at any time during this promotion, subject to our rights to temporarily withhold payments as set out in section 5 of the Website Terms and Conditions.

If (based on reasonable evidence) we find that you have seriously breached the Website Terms and Conditions or these rules, we may render the Free Spins and any related winnings void and reserve the right to close your member account.

If we detect that any member has created more than one account (including to take part in this promotion multiple times), we will be entitled to close all such accounts and void any Free Spins and related winnings.